Organization improvements to fuel 5NINES growth

May 01, 2010

As 5NINES continues to grow, we find ourselves continually redefining our processes and realigning our services to better meet the needs of our customers. One of the biggest changes to occur this year is our migration to a new ERP system. Our new system not only allows us to provide online billing, but also gives customers their own portal to view helpdesk tickets and see their supported devices and bandwidth usage.

Initial reports from customers have been very positive. If you haven’t been contacted yet for an introduction to the new system, you should get an invite shortly. Or give us a call if you want to get on the fast track.

In addition, 5NINES is realigning staff to better manage new customer needs, delivery and business services.

Debra Heins will move into the role of Client Services Coordinator. Her primary focus will be helping our sales team and delivery teams to ensure customer satisfaction.
Sandra Swenson, who joined 5NINES last fall, has been promoted to an Account Manager. Her primary role will be to ensure that new clients have all deliveries completed in a timely manner and will act as the focal point for our clients for service change orders and to help resolve any issues, problems and questions associated with our services.
Jon Alvarez plays a key role as a Project Manager for new accounts to ensure technical aspects of project delivery occur on time and within scope.
Erin Huebner started this week as our dedicated accounting technician. Erin comes to 5NINES with several years of accounting experience and will complete her bachelor’s degree in accounting in December.
Rylee Wedekind will lead this new team as Vice President of Business Support Services.

I hope you can come to our next Chug and Hug on May 20 at Capital Brewery to get a personal introduction to our new Business Support Services team.